Reply to every review in your business’s own voice.
Reply Hearth drafts owner replies to reviews on Google Maps & Search, Google Play and the App Store. You approve each one, unless you choose which star ratings may post on their own. Reviews that need a person are held, with the reason shown.
Built for agencies and multi-location businesses. Nothing posts until you say so.
One inbox for the reviews you answer.
Google Business Profile
Reviews on Google Maps & Search
Connect every location you manage and answer each one’s reviews as the business, from one inbox.
Google Play
Reviews of your Android apps
Invite our service account with only the “Reply to reviews” permission. Drafts fit Play’s 350-character reply limit.
App Store
Reviews of your iPhone, iPad and Mac apps
Add an App Store Connect key once. It’s encrypted on our servers and never shown again.
Reply Hearth is an independent service, not affiliated with, sponsored or endorsed by Google or Apple. Their product names are used only to say which reviews we work with.
Suggested by default. Automatic only where you say so.
Every location and app starts in suggested mode: drafts wait for you, in three tones, and nothing is posted until you approve it.
- Turn on automatic replies per location and per star rating. We record who agreed, when, and the exact settings.
- One to three stars need an extra confirmation before they can post on their own.
- Pause every automatic reply in your workspace with one switch.
Some reviews need a person. We hold those, and say why.
Holds are based on what a review says, not only its stars, and they apply in every mode. Each held review opens with “Why was this held?” and the exact rule it met.
- Health, injury or medical details
- A reply could confirm that someone is a patient.
- Legal threats
- A person should decide how, or whether, to answer.
- Refund or compensation requests
- Offers made to change a review break platform rules.
- Staff mentioned by name
- Your team’s names stay out of public replies.
- Abuse, harassment or hate
- Never answered automatically. You can report it instead.
- Possible fake or competitor review
- Replies never accuse a reviewer in public.
- Rating and words disagree
- Five stars with angry text needs a human read.
- The reviewer edited their review
- The new draft always waits for you.
See when a reviewer changes their mind.
Reviewers edit their reviews, and a reply written for two stars reads oddly under five. Each review keeps a timeline of what was said and what you replied.
When a review changes after you’ve replied, the reply is flagged as possibly out of date and a fresh draft waits for you.
An audit log of every reply.
Who approved it, which rule posted it, and what was held. Show a client exactly what went out under their name.
Healthcare mode.
Built to avoid disclosing patient information. It switches on from the business category: replies never confirm or deny that the reviewer is a patient, one to three stars are always held, and only five stars can be answered automatically.
Start in suggested mode.
Connect a location or app, read the drafts, and decide later whether anything should post on its own.